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The standard nps question is how likely are you to recommend us on a scale from 0 to 10 but you don t need to limit yourself to asking it verbatim.
Nps survey email template. The first part asks your customers to rate the rating question your business product or service on a scale of 0 to 10. For the open ended question that follow there are also different ways to get feedback from your customers. The response rates however are below 5 which is a cause for concern.
Survey template net promoter score nps survey. The second question is a follow up open ended question as to why the specific score was given. Use the standard nps template or make it industry and audience specific using net promoter score sample questions we provide.
They are convenient easy to send track and fill in. You can collect feedback through multiple platforms including email messaging apps mobile and offline surveys. Share your survey with email invitations stay in touch through variable confirmation emails and keep your communication in order with respondent grouping.
Most of the net promoter score nps surveys are conducted via emails. Find out what your nps score is with our nps survey template. You can use your own ideas and optimize the nps questions depending on when in the user journey you re sending the survey ask it.
With flexible dashboards and pre configured reports you can get the right information to the right people in real time so they can act quickly to improve the customer.
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